[Q] Who are you?
[A] We are Chris and Michelle, a BDSM Master & sub. We operate the business from North London and Bournemouth, England
[Q] Do you have a shop I can visit?
[A] No. TrussedUK is an online shop. However, we have been regular stallholders at the London Fetish Fair since 2001. We now have a stall at S.W.A.M.P as well, manned by Ben and Zoë.
[Q] When will I receive my order?
[A] With credit card orders, goods are generally shipped on the next working day after the order is received. If paying by cash or cheque the goods will not be despatched until after the payment has cleared into our bank. Sometimes a requested item may be in production. In this event you will be notified and the item despatched as soon as it is ready.
[Q] How is my order shipped?
[A] Your order will be sent by Royal Mail first class post. Large orders are sent by Recorded Delivery. Overseas orders will be sent by Airmail.
[Q] I forgot to use my discount card number on the order, can I still claim my discount?
[A] Sadly, no. Customer Discount Numbers must be given on the Shopping Cart page in order for the discount to be applied. The Discount box appears at the start of the cart page just below the "Deliver to" box. Type in your number and click the "Apply Discount". As this page is an automated page it is not possible to apply the discount after your order has been confirmed and payment authorised.
[Q] I would like my order sent to a different address than mine.
[A] When filling out your cardholder address you will also find a section for you to put a delivery address if different to your own.
[Q] What will appear on my Credit Card Statement?
[A] For confidentiality, your credit card statement will have a charge under the name of trusco
[Q] Do you send to the US or worldwide?
[A] Yes, we deliver to any country, although we cannot accept liability for postal delays to international destinations.
[Q] Do you accept other currencies ?
[A] Unfortunately we can only accept payment in Pounds Sterling, or cheques which are drawn on a UK bank as the charges for changing currency are too high.
However if you order by credit card the card company takes care of all the details, so you pay in your local currency, but we get paid in Pounds.
[Q] Is your packaging discreet?
[A] Yes, all our parcels are in plain, unmarked packaging.
[Q] Do you sell your mailing lists?
[A] No, we have never sold our customer names nor ever plan to do so. We respect the privacy of our customers.
[Q] What is your return policy on items ordered?
[A] Details on how to return goods can be found here
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